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• Overview of Credentialing

  • When
    26 Apr 2019
  •  
    12:00 PM - 1:00 PM
  • Location
    Webinar (link will be emailed)

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  Overview of Credentialing

  Limited attendance of 30 participants. 
  

  
  

  Whether you are new to credentialing or an experienced, you will want to meet with Dr. Judy Hale for this webinar.  Dr. Hale is one of the leading international experts on credentials; she transforms this complex subject into a fascinating one-hour overview of the field. 

  • Learn the differences between certificates, certifications, and micro-credentials, and when to use each.  
  • Find out what the 6-key phases of developing effective credentials are and why each are important to having a valid credential.
    
  • Find out the common mistakes and how to avoid them.

  Join Dr. Hale for this free one-hour webinar. Register today.  Limited attendance of 20 participants. 

    

  
  

  
  

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• The Fundamentals of Performance Improvement Consulting Certificate Program

  • Start
    03 Jun 2019
  •  
    11:00 AM (CDT)
  • End
    05 Jun 2019
  •  
    4:00 PM (CDT)
  • Location
    Three-half days; Virtual or onsite in Chicago
  • Spaces left
    20

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  The Fundamentals of Performance Improvement Consulting: A Certificate Program

  
  

  Three-half days 11am - 4 pm Central live and virtual simultaneously

  
  

  Description: This practicum-based program introduces the basic concepts of human performance improvement. The concepts are documented in the Performance Consultant’s Field Book: Tools and Techniques for Improving People and Organizations, 2nd edition (Jossey Bass, 2007). Attendees will receive either a copy of the book or an eBook version in addition to a workbook.  A certificate of completion will also be provided.
  
  Details: The workshop describes the work required for systemic analysis, intervention design, sustaining change, and measuring results. It builds capacity in two interdependent processes: performance improvement and the consultative process. Another workshop The Profession of Consulting builds capacity in branding and positioning for both internal and external consultants. In addition to a copy of the book Performance Consultant’s Field book (softcopy or eBook), participants will get a workbook full of tools to help them transition into this exciting new role (a $45 value).
  

  Who is this program for? The program is for consultants;, trainers, coaches, training managers, and managers who want to build capacity in performance improvement consulting.
  
  

  What will be covered? Human Performance Improvement Process
  

  • How to leverage the client’s information and why
    
  • How to uncover issues quickly
    
  • How to avoid the simple solution
    
  • How to put together a menu of solutions
    
  • How to get important metrics quickly
    
  • How to tell the story of what you did and the impact of your work
    
  • How to demonstrate the value of your work
    
  • How to build sustainability into your recommendations

  Consultative Process
  

  • What consulting involves
    
  • What distinguishes performance consulting from other types of consulting (OD, Quality, HRD, etc.)
    
  • What is the role of the performance consultant - Experts v Facilitator
    
  • How to influence others’ behavior and decisions
    
  • How to manage the politics

  Case studies are used to demonstrate the principles and rules.
  There are practices and polling throughout. Key research is provided throughout.
  
  Why should you attend? You will learn to:
  

  1. Respond to questions about what you do and what performance consulting is
     
  2. Leverage the information your client already uses and trusts
     
  3. Uncover quickly the factors that contribute to poor performance and miss opportunities
     
  4. Engage clients so they own the problem and the solution
     
  5. Present information so clients understand the relationship between what they do, the problem, the recommended solution, and the consequences
     
  6. Avoid the “silver bullet” syndrome
     
  7. Avoid the “paralysis by analysis” trap
     
  8. Overcome “there’s no money to evaluate” challenge
     
  9. Stay above the political fray
     
  10. Be associated with the positive side of consulting - “practical” “proven” “gets things done
      

  Topic Outline for the Consulting Foundations Workshop
  First Session: Overview of consulting Analyze the marketplace, workplace, and work Set the Baseline Define the goal in measurable terms	Third Session: Implement with fidelity Define the critical mass Design the implementation strategy Scope the communication’s plan
  Second Session: Identify the contributing causes or barriers Identify solutions that are feasible Design the solutions	Fourth Session: Demonstrate value Calculate gains Show correlations Prove goal accomplishment

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• The Politics of Consulting

  • Start
    10 Jun 2019
  •  
    11:00 AM
  • End
    11 Jun 2019
  •  
    4:00 PM
  • Location
    Two half-days 11am - 4pm
  • Spaces left
    20

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  The Politics of Consulting
  

  
  

  Limited enrollment (20) for virtual sessions

  Virtual  11:00 to 4:00 pm 
  

  
  

  Politics is the art of exchanging favors. It is all about who you know and what you owe. When done well is the oil that makes good things happen. When done badly it compromises personal and professional ethics, destroys trust, and demeans one’s profession. Judy will bring clarity to why politics is important and the value of doing it well. She will give you practical tips about how to increase your influence so your ideas get a fair hearing and your opinion if valued. (P.S. she hails from Chicago, the home of the best and the worst in politics.)
  
  

  Why should you attend? You will gain a deeper understanding of:
  

  • The attributes of politics done well and done poorly
    
  • The importance of building political support
    
  • The necessity to engage in politics
    

  
  

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• The Business and Professional Side of Consulting

  • Start
    09 Jul 2019
  •  
    11:00 AM (CDT)
  • End
    11 Jul 2019
  •  
    4:00 PM (CDT)
  • Location
    Three-half days, 11 am to 4 pm , simultaneously live & online,

  Register

  The Business and Professional Side of Consulting
  

  
  

  Limited enrollment (20) for virtual sessions

  Three half-days, 11 am to 4 pm , simultaneously live & online,

  
  

  Given the desire to be competitive, during this practicum-based workshop, you will:
  

  • Frame your services in ways that distinguish you from the competition.
  • Determine the professional infrastructure required to cost competitively reach your market.
  • Determine your marketing channels.
  • Identify the processes you use and plan how to document and evaluate their effectiveness.

  The workshop provides examples and guidelines you can apply to your own situation.   The fee for all delivery options includes a copy of the workbook. 

  Participants will receive a certificate of completion.
  

   

  Topic Outline for the Business/Professional Side of Consulting Workshop
  First Session: Define your scope of services Build brand Know your differentiators	Second Session: Cultivate distribution channels Build a marketing and  communication plan
  Third Session: Identify key legal and business mechanics Define contract language and structure	Fourth Session: Negotiate terms Define protocols of engagement

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• Foundations of Credentialing - Certificate Program

  • Start
    19 Aug 2019
  •  
    11:00 AM
  • End
    21 Aug 2019
  •  
    4:00 PM
  • Location
    Three half-days; Virtual and local in Chicago

  Register

  Foundations of Credentialing

  
  

  Attendance is limited to 20 so register early

  Three half-days, 11 am to 4 pm , simultaneously live & online,

  Description: This is a practicum-based workshop where you can apply the concepts, rules, and principles to your own work as well as a case study.  The field of credentialing - certifications, certificates, micro-credentials, and accreditation - is changing in response to growing global demands. In addition to basic theories, Fundamentals of Credentialing includes numerous tools and templates you can adapt to your own needs.  You are encouraged to get a copy of the award wining book Performance-Based Certification: how to design a valid, defensible, cost-effective program.  Join this live and virtual course to discuss current practices, changes occurring in the field of credentialing, work through case studies, and apply the rules to your own work. 
  

  Why Should You Attend? You will gain insights and get tips for explaining credentialing choices that you and our organization need to make. You will get:

  1. Tools that you can use to design your next credential or improve your current one.
     
  2. Case studies and scenarios that highlight key credentialing decisions, risk and trade-offs. 
     
  3. Time to ask questions of peers and experts in the field of credentialing. 
     

  Includes workbook and materials: 

  • How to Design a Certification ($35 value)
    
  • Certification Audit Checklist ($25 value)
    
  • An overview of Certifications, a 13-page white paper.  
    

  Also available onsite upon request.  Please contact Judy Hale,judy@HaleCente.org to arrange special sessions.

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• Job, Task, Practice and Cognitive Analyses

  • Start
    09 Sep 2019
  •  
    11:00 AM
  • End
    11 Sep 2019
  •  
    4:00 PM
  • Location
    Three half days; 11:00-4:00 PM Central, virtual and live in Chicago
  • Spaces left
    20

  Register

  Job, Task, Practice and Cognitive Analyses

  Limited attendance = 20 

  Three 1/2 days, 11 am to 4 pm , simultaneously live & online,

   

  Intended audience:  Managers and professionals who are tasked with designing and conducting studies to identify and validate knowledge, skills, and competencies required for creating valid assessments.  

  Objectives

  Given a mandate to oversee or develop a credential; and given the need to identify and validate the knowledge, skills, and competencies of the target audience, during this practicum-based workshop, you will learn to:

  •    Explain the difference between a job, task, role, and cognitive analysis including the benefits and limitation of each

  •    Design and develop surveys

  •    Design and conduct individual interviews including structured and critical-incident

  •    Design and conduct group interviews including focused groups and Nominal Groups

  •    Design and conduct cognitive analyses

  •    Analyze the results of the study to identify domains and competencies   

  The fee includes a digital copy of the Job, Task, and Cognitive Analyses Workbook containing a dozen rules, guidelines, and templates.    

  Topic Outline
  First Session:  Design the Study Different types of analysis Purposes and limitations of each Different types of data gathering methods Purpose and limitations of each When to use different methods Rules for managing bias Best practices	Rules of Interviewing Focus groups Nominal groups Rules of Surveying Demographic questions Scales Comment sections Rules of observing people, processes, and documents Checklists and sampling
  Rules of Interviewing Open interviews Structured interviews Critical incident interviews Cognitive analysis interviews	Analyze the Data Limitations of the average Implications of outliers

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• Performance-based Assessments

  • Start
    30 Sep 2019
  •  
    11:00 AM
  • End
    02 Oct 2019
  •  
    4:00 PM
  • Location
    Three 1/2 days, 11 am to 4 pm , simultaneously live & online,
  • Spaces left
    20

  Register

  Performance-based Assessments

  
  

  Three 1/2 days, 11 am to 4 pm , simultaneously live & online,
  

  Limited attendance - 20 

  
  

  Given you want to create performance-based assessments that:

  • Pre-qualify applicants
  • Assess progress against standards
  • Measure accomplishment of a credential’s standards

  And you have access to the results of a job, task, role, or cognitive analyses; the results of a criticality-analysis; and a description of a credential’s standards, you will learn to:

  • Develop a test blue print or specification.
  • Select an assessment method appropriate to your need.
  • Evaluate multiple-choice and fill-in or short answer test questions and responses to confirm they comply with the standards.
  • Evaluate performance and evidence-centered assessment items to confirm they comply with the standards.
  • Confirm the reading level complies with the Global English aTwo days, 9 am to 4 pm , simultaneously live & online,nd Plain Language Standards.
  • Measure the performance of the assessment.

  The fee includes an electronic copy of the 100+ page Test Development Workbook ($45 value). It describes in detail how to develop multiple-choice, matching, short answer, and fill-in questions and performance checklists.   The workbook is used in graduate courses on evaluation and by organizations that test employees, suppliers, after-market partners, students, and certification candidates.

  Topic Outline for the Test/Assessment Workshop
  First Module Design the Instrument Design a test blue-print or specification Identify and compare possible test and assessment methods Select the most appropriate methods	Third Module: Develop the Elements Develop fill-in or short answer questions Develop matching questions Edit questions and answer choices so they comply with standards
  Second Module: Develop the Elements Develop multiple-choice items Compare questions to the standards Edit questions to comply with standards Develop answer choices ·        Edit answer choices so they comply with standards	Fourth Module: Develop the Elements Develop performance items Develop instructions Develop scoring rules (rubrics) Edit instructions and scoring sheets to so they comply with standards

  
  

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• Practical Analytics and Psychometrics

  • Start
    07 Oct 2019
  •  
    11:00 AM
  • End
    08 Oct 2019
  •  
    4:00 PM
  • Location
    Two 1/2 days, 11:00 am to 4:00 pm , simultaneously live & online,

  Register

  Practical Analytics & Psychometrics
  
  Two days 11:00 to 3:30 both days; simultaneously live & online.l 
  Limited Enrollment = 20

  The practicum-based workshop is offered as a two live 1/2-day program. Attendees may also join virtually.  It is for the lay person involved in credentialing. This workshop provides skills in using analytics and psychometrics for credentialing and assessments along with guidance on working more effectively with psychometricians and evaluation professionals. 

  Intended audience
  

  1. Managers and professionals who make decisions related to the application of psychometrics and who engage psychometricians
  2. Professionals who want a better understanding of psychometrics so they can be  better consumers of the services

  Objectives

  Given a mandate to oversee or develop a credential and require psychometric and analytic services, you will learn to:

  • Make sampling decisions that support your credentialing mandate
    
  • Select a defensible method for setting a pass score that best meets your needs
    
  • Identify the need for policies and procedures to reduce administrative error
    
  • Judge the validity of an assessment based on assessment data
    
  • Interpret item analyses and test results
    
  • Judge the efficacy of an assessment instrument
    
  • Design and conduct validation studies
    
  • Partner with measurement professionals in ways that protect your interests
  • Respond to challenges to the validity and defense ability of your credential

  Books and Materials

  The fee includes an electronic copy of the Practical Analytics & Psychometrics Workbook for Credentialing Professionals.   The workbook contains instructions and guidelines.

   

  Topic Outline for the Practical Analytics & Psychometrics Workshop
  1st 1/2 day Definition of analytics, psychometrics, and evaluation Emergence of new players and new methods in analytic, psychometric, and evaluation services Threats to Internal Integrity: Errors          –  Sampling           –  Administrative          –  Construct  Critical questions to ask	2nd 1/2 day Norm v criterion scales A comparison of seven standard setting methods. Importance & Criticality Item Analysis Open response & performance assessments Critical questions to ask

  
  

  
  

  
  

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