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How to Conduct an Observational & Cognitive Interview

  • 05 May 2022
  • 11:00 AM - 12:30 PM
  • Virtual
  • 18


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How to Conduct Observational & Cognitive Interviews

60 to 90 Minutes

May 5th, 11:00m Central Time

Conducting observational and cognitive interviews is a key skill for anyone who has been charged with finding out how experts do their work and why they make the decisions they do.  The Workbook and Toolkit include a set of questions you can adapt and a protocol for setting up and conducting the process.  You will find out how to avoid common mistakes  

Objectives:  You will be able to: 

  • Follow the guidelines for designing and conducting observational and cognitive interviews 
  • Choose questions that get the information you require for your situation  
  • Uncover the behaviors and thought processes required to do a task or a series of tasks 

Cost: $69, discounts are available to ISPI, LDA, and Hale Center Professional Members. 

Materials:  Workbook and QC Guide with job aids you can adapt to your own situation.

Contact if you have questions. 

This is the first in the mini series on data gathering methods.  Other topics include critical-incident interviews, sociograms, surveys, the  Nominal Group Technique, and the Flanders Interaction Analysis.  Visit Workshops to learn more about our offerings. 

(c) Hale Associates Center, 2018,

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