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The Fundamentals of Performance Improvement Consulting Certificate Program

  • 02 Dec 2014
  • 12:00 PM - 4:00 PM
  • Virtual -- 4 part series 4 hour each day Oct 27, 28, Nov 3, 4

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The Fundamentals of Performance Improvement Consulting: A Certificate Program

Virtual -- 4 part series with 4 hour each day Dec 2,3, 9 and 10 (12-4pm Central) 

Description: The program introduces the basic concepts of human performance improvement. The concepts are documented in thePerformance Consultant’s Field Book: Tools and Techniques for Improving People and Organizations, 2nd edition (Jossey Bass, 2007). Attendees will receive either a copy of the book or an eBook version in addition to a workbook.  A certificate of completion will also be provided.

Details: The workshop describes the work required for systemic analysis, intervention design, sustaining change, and measuring results. It builds capacity in two interdependent processes: performance improvement and the consultative process. Another workshop The Profession of Consulting builds capacity in branding and positioning for both internal and external consultants. In addition to a copy of the book Performance Consultant’s Field book (softcopy or eBook), participants will get a workbook full of tools to help them transition into this exciting new role (a $45 value).
Who is this program for? The program is for consultants;, trainers, coaches, training managers, and managers who want to build capacity in performance improvement consulting.
What will be covered? Human Performance Improvement Process
  • How to leverage the client’s information and why
  • How to uncover issues quickly
  • How to avoid the simple solution
  • How to put together a menu of solutions
  • How to get important metrics quickly
  • How to tell the story of what you did and the impact of your work
  • How to demonstrate the value of your work
  • How to build sustainability into your recommendations
Consultative Process
  • What consulting involves
  • What distinguishes performance consulting from other types of consulting (OD, Quality, HRD, etc.)
  • What is the role of the performance consultant - Experts v Facilitator
  • How to influence others’ behavior and decisions
  • How to manage the politics
Case studies are used to demonstrate the principles and rules.
There are practices and polling throughout. Key research is provided throughout.

Why should you attend? You will learn to:
  1. Respond to questions about what you do and what performance consulting is
  2. Leverage the information your client already uses and trusts
  3. Uncover quickly the factors that contribute to poor performance and miss opportunities
  4. Engage clients so they own the problem and the solution
  5. Present information so clients understand the relationship between what they do, the problem, the recommended solution, and the consequences
  6. Avoid the “silver bullet” syndrome
  7. Avoid the “paralysis by analysis” trap
  8. Overcome “there’s no money to evaluate” challenge
  9. Stay above the political fray
  10. Be associated with the positive side of consulting - “practical” “proven” “gets things done

Topic Outline for the Consulting Foundations Workshop

First Session:

  • Overview of consulting
  • Analyze the marketplace, workplace, and work
  • Set the Baseline
  • Define the goal in measurable terms

Third Session:

  • Implement with fidelity
  • Define the critical mass
  • Design the implementation strategy
  • Scope the communication’s plan

Second Session:

  • Identify the contributing causes or barriers
  • Identify solutions that are feasible
  • Design the solutions

Fourth Session:

  • Demonstrate value
  • Calculate gains
  • Show correlations
  • Prove goal accomplishment

(c) Hale Associates Center, 2018, www.halecenter.org

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