Consultng: The Fundamentals of Performance Improvement

Start
16 Oct 2019
10:00 AM
End
17 Oct 2019
4:30 PM
Location
Two days; Virtual or onsite in Chicago
Spaces left
20

Registration

Member – $795.00
Non-Member – $995.00

Thank you for registering. You will work with a case study; however, you are encouraged to bring a real problem to practice on as well.

Fundamentals of Performance Improvement Consulting

CLOSED

Two day 10 am - 4:30 pm Central live and virtual simultaneously

Description: This practicum-based program introduces the basic concepts of human performance improvement. The concepts are documented in the Performance Consultant’s Field Book: Tools and Techniques for Improving People and Organizations, 2nd edition (Jossey Bass, 2007). Attendees will receive either a copy of the book or an eBook version in addition to a workbook. A certificate of completion will also be provided.

Details: The workshop describes the work required for systemic analysis, intervention design, sustaining change, and measuring results. It builds capacity in two interdependent processes: performance improvement and the consultative process. Another workshop The Profession of Consulting builds capacity in branding and positioning for both internal and external consultants. In addition to a copy of the book Performance Consultant’s Field book (softcopy or eBook), participants will get a workbook full of tools to help them transition into this exciting new role (a $45 value).

Who is this program for? The program is for consultants;, trainers, coaches, training managers, and managers who want to build capacity in performance improvement consulting.

What will be covered? Human Performance Improvement Process

How to leverage the client’s information and why
How to uncover issues quickly
How to avoid the simple solution
How to put together a menu of solutions
How to get important metrics quickly
How to tell the story of what you did and the impact of your work
How to demonstrate the value of your work
How to build sustainability into your recommendations

Consultative Process

What consulting involves
What distinguishes performance consulting from other types of consulting (OD, Quality, HRD, etc.)
What is the role of the performance consultant - Experts v Facilitator
How to influence others’ behavior and decisions
How to manage the politics

Case studies are used to demonstrate the principles and rules.
There are practices and polling throughout. Key research is provided throughout.

Why should you attend? You will learn to:

Respond to questions about what you do and what performance consulting is
Leverage the information your client already uses and trusts
Uncover quickly the factors that contribute to poor performance and miss opportunities
Engage clients so they own the problem and the solution
Present information so clients understand the relationship between what they do, the problem, the recommended solution, and the consequences
Avoid the “silver bullet” syndrome
Avoid the “paralysis by analysis” trap
Overcome “there’s no money to evaluate” challenge
Stay above the political fray
Be associated with the positive side of consulting - “practical” “proven” “gets things done

Topic Outline for the Consulting Foundations Workshop

First Session:

Overview of consulting
Analyze the marketplace, workplace, and work
Set the Baseline
Define the goal in measurable terms

Third Session:

Implement with fidelity
Define the critical mass
Design the implementation strategy
Scope the communication’s plan

Second Session:

Identify the contributing causes or barriers
Identify solutions that are feasible
Design the solutions

Fourth Session:

Demonstrate value
Calculate gains
Show correlations
Prove goal accomplishment

(c) Hale Associates Center, 2018, www.halecenter.org

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