How to Conduct Critical-incident Interviews

45 Minutes

Ever wonder why some people are just better at doing a task than other people?  This data gathering method is specifically designed to surface the attributes that discriminate those who do well from those who do average.  The Work Book includes guidelines on how to design and conduct the interview with examples of questions you can refine for your own situation

Objectives:  You will be able to: 

• Create questions that surface behaviors that discriminate people who are competent from those who are not  
• Elicit responses that uncover the factors that competent people recognize when performing tasks and interacting with people   
• Conduct the interviews that follow best practices  

Length: 45 minutes  Contact Judy@HaleCenter.org if you have questions.  

Cost: $59, discounts are available to ISPI and Hale Center Professional Members. 

This is part of the mini series on data gathering.  Other topics include: Observational Interviews, Sociograms, Surveys, Nominal Group Technique, and the Flanders Interaction Analysis.