Mini Series: How to Do Critical-incident Interviews

Mini-Assessment Series

Critical-incident Interviews

Ever wonder why some people are just better at doing a task than other people?  This data gathering method is specifically designed to surface the attributes that discriminate those who do well from those who do average.  The tool includes a set of guidelines for how to design and conduct the interview with examples of questions you can refine for your own situation

Objectives:  You will be able to: 

• Create questions that surface behaviors that discriminate people who are competent from those who are not  
• Elicit responses that uncover the factors that competent people recognize when performing tasks and interacting with people   
• Conduct the interviews that follow best practices  

Length: 45 minutes

Materials:  Workbook with guidelines

Contact Judy@HaleCenter.org if you have questions.