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Consulting: Fundamentals of Performance Improvement Consulting

  • 14 Oct 2021
  • 12:00 PM
  • 19 Oct 2021
  • 4:30 PM
  • Two days; Virtual or onsite in Chicago
  • 13


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New Time/DAy

 Fundamentals of Performance Improvement Consulting

Thursday Oct 14th & Tuesday Oct 19th; 12:00 - 4:30 pm Central;

live and virtual 

Description: This practicum-based program introduces the basic concepts of human performance improvement. The concepts are documented in the Performance Consultant’s Field Book: Tools and Techniques for Improving People and Organizations, 2nd edition (Jossey Bass, 2007). Attendees will receive a digital workbook containing the slides and a Toolkit with job aids, templates, and guidelines.   A certificate of completion will also be provided.

Details: The workshop describes the work required for systemic analysis, intervention design, sustaining change, and measuring results.  It builds capacity in two interdependent processes: performance improvement and the change management and consultative processes. 
Who is this program for? The program is for internal and external consultants - trainers, coaches, training managers, and managers who want to strengthen their capacity in performance improvement consulting.
What will be covered? Human Performance Improvement Process
  • How to leverage the client’s information and why
  • How to uncover issues quickly
  • How to avoid the simple solution
  • How to put together a menu of solutions
  • How to get important metrics quickly
  • How to tell the story of what you did and the impact of your work
  • How to demonstrate the value of your work
  • How to build sustainability into your recommendations
Consultative Process
  • What consulting involves
  • What distinguishes performance consulting from other types of consulting (OD, Quality, HRD, etc.)
  • What is the role of the performance consultant - Experts v Facilitator
  • How to influence others’ behavior and decisions
  • How to manage the politics
Case studies are used to demonstrate the principles and rules.
There are practices, polling, key research provided throughout.

Why should you attend? You will learn to:
  1. Respond to questions about what you do and what performance consulting is
  2. Leverage the information your client already uses and trusts
  3. Uncover quickly the factors that contribute to poor performance and miss opportunities
  4. Engage clients so they own the problem and the solution
  5. Present information so clients understand the relationship between what they do, the problem, the recommended solution, and the consequences
  6. Avoid the “silver bullet” syndrome
  7. Avoid the “paralysis by analysis” trap
  8. Overcome “there’s no money to evaluate” challenge
  9. Stay above the political fray
  10. Be associated with the positive side of consulting - “practical” “proven” “gets things done"

Fee - $595;  ISPI members - $555;  Hale Center Professional Members - $495

    (c) Hale Associates Center, 2018,

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