Consulting: Fundamentals of Performance Improvement Consulting

Start
14 Oct 2021
12:00 PM
End
19 Oct 2021
4:30 PM
Location
Two days; Virtual or onsite in Chicago
Spaces left
13

Registration

General – $595.00
Hale Center Professional Member – $495.00
ISPI Member – $555.00

Registration is closed

New Time/DAy

Fundamentals of Performance Improvement Consulting

Thursday Oct 14^th & Tuesday Oct 19^th; 12:00 - 4:30 pm Central;

live and virtual

Description: This practicum-based program introduces the basic concepts of human performance improvement. The concepts are documented in the Performance Consultant’s Field Book: Tools and Techniques for Improving People and Organizations, 2nd edition (Jossey Bass, 2007). Attendees will receive a digital workbook containing the slides and a Toolkit with job aids, templates, and guidelines. A certificate of completion will also be provided.

Details: The workshop describes the work required for systemic analysis, intervention design, sustaining change, and measuring results. It builds capacity in two interdependent processes: performance improvement and the change management and consultative processes.

Who is this program for? The program is for internal and external consultants - trainers, coaches, training managers, and managers who want to strengthen their capacity in performance improvement consulting.

What will be covered? Human Performance Improvement Process

How to leverage the client’s information and why
How to uncover issues quickly
How to avoid the simple solution
How to put together a menu of solutions
How to get important metrics quickly
How to tell the story of what you did and the impact of your work
How to demonstrate the value of your work
How to build sustainability into your recommendations

Consultative Process

What consulting involves
What distinguishes performance consulting from other types of consulting (OD, Quality, HRD, etc.)
What is the role of the performance consultant - Experts v Facilitator
How to influence others’ behavior and decisions
How to manage the politics

Case studies are used to demonstrate the principles and rules.
There are practices, polling, key research provided throughout.

Why should you attend? You will learn to:

Respond to questions about what you do and what performance consulting is
Leverage the information your client already uses and trusts
Uncover quickly the factors that contribute to poor performance and miss opportunities
Engage clients so they own the problem and the solution
Present information so clients understand the relationship between what they do, the problem, the recommended solution, and the consequences
Avoid the “silver bullet” syndrome
Avoid the “paralysis by analysis” trap
Overcome “there’s no money to evaluate” challenge
Stay above the political fray
Be associated with the positive side of consulting - “practical” “proven” “gets things done"

Fee - $595; ISPI members - $555; Hale Center Professional Members - $495

(c) Hale Associates Center, 2018, www.halecenter.org

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